Cancel Orders POST

/order/cancel-orders/
Request Example

Development Endpoint: https://api.int.janio.asia/api/order/cancel-orders/

Production Endpoint: https://api.janio.asia/api/order/cancel-orders/

{
  'secret_key': "secretkey123",
  "tracking_nos": [
    "tracking123",
    "tracking456"
  ]
}

Query Parameters

secret_key

* required

String

Unique secret key provided by Janio for API access. Approach Janio for production credentials.

tracking_nos

* required

Array

An array of tracking numbers.

Conditions to Cancel Orders

Orders may only be cancelled pre-pickup/pre-dropoff, where an order's status is still at ORDER_INFO_RECEIVED. In addition, for orders being picked up, cancellation can only occur before the local cut-off time. Beyond these points, the cost to fulfil the order would have been incurred and hence are non-cancellable.

For orders that were not picked up, they may be cancelled on subsequent days from 12am to the applicable local cut-off time. If they are not cancelled, it will be assumed that they are to be picked up.

For all other cancellations, please contact your account manager or support to effect the cancellation.

CountryCutoff Timing
Philippines12:00 PM
Singapore11:00 AM
Malaysia11:00 AM
Indonesia10:00 AM
Thailand10:00 AM
Taiwan10:00 AM
India08:00 AM
Response Example

Success 200

{
  "detail": "Order: 'tracking123', 'tracking456' has been cancelled."
}

Failure 400

{
  "tracking123": "Orders have passed the cutoff time for cancellation.",
  "tracking456": "Orders cannot be cancelled from this pickup country"
}